Privacy Policy

1) Purpose

Quick clean Pvt. Ltd. (“Quick clean” or the “Company”) recognises the importance of protecting the privacy, confidentiality and security of Personal Information entrusted to it in the course of its business operations.

The purpose of this Privacy Policy (“Policy”) is to establish the principles governing the collection, receipt, recording, storage, organisation, use, processing, disclosure, sharing, transfer, retention and protection of Personal Information and Sensitive Personal Data or Information (“SPDI”) collected by or on behalf of the Company through its website, business operations, employment relationships, contractual engagements and other lawful interactions.

This Policy is intended to ensure that Personal Information and Sensitive Personal Data or Information are collected, processed, stored, disclosed, retained and protected in a lawful, secure and responsible manner in accordance with applicable law, while safeguarding the privacy rights of individuals whose information is processed by the Company.

This Policy applies to all Personal Information and SPDI relating to customers, website users, employees, directors, officers, consultants, contractors, vendors, suppliers, service providers, and any other individual whose Personal Information is collected, received or processed by the Company.

2) Legal Framework

This Policy has been formulated in accordance with the applicable provisions of Indian law, including, but not limited to:

  1. the Information Technology Act, 2000;
  2. the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011;
  3. the Digital Personal Data Protection Act, 2023, to the extent applicable; and
  4. any other applicable laws, rules, regulations, notifications or governmental directions governing the processing, protection, retention, disclosure or security of Personal Information in India.

Interpretation

In the event of any amendment, substitution, repeal or re-enactment of any legislation referred to in this Privacy Policy, references to such legislation shall be deemed to include the amended, substituted or re-enacted legislation, and this Privacy Policy shall be interpreted accordingly.

In the event of any inconsistency between this Policy and any applicable law, the provisions of such applicable law shall prevail to the extent of the inconsistency.

3) Policy Statement

Quick clean is committed to implementing and maintaining appropriate technical, organisational and administrative safeguards to protect Personal Information and SPDI against unauthorised access, disclosure, alteration, misuse, loss or destruction.

The Company shall process Personal Information only for lawful and legitimate business purposes, in accordance with applicable law and the principles of necessity, proportionality, confidentiality and data security.

All employees, consultants, contractors, vendors and service providers who process Personal Information on behalf of the Company are expected to comply with the requirements of this Policy and any internal information security or data protection procedures issued by the Company from time to time.

4) Introduction

Quick clean Pvt. Ltd. (“Quick clean”, “Company”, “we”, “our” or “us”) is committed to protecting the privacy and confidentiality of the Personal Information and Sensitive Personal Data or Information (“SPDI”) entrusted to it by its customers, website users, employees, prospective employees, consultants, contractors, vendors, service providers, business partners and other individuals who interact with the Company.

This Privacy Policy describes how Quick clean collects, receives, stores, uses, processes, shares, transfers, retains and protects Personal Information and SPDI in connection with its business operations and through its website, www.quickclean.co.in (“Website”).

This Privacy Policy has been formulated in accordance with the applicable provisions of the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, the Digital Personal Data Protection Act, 2023, and other applicable laws of India.

By accessing or using the Website or by providing your Personal Information to the Company through any mode, you acknowledge that you have read and understood this Privacy Policy.

5) Scope and Applicability

This Privacy Policy applies to the collection and processing of Personal Information by Quick clean relating to:

  1. visitors to the Website;
  2. customers and prospective customers;
  3. employees and prospective employees;
  4. directors and officers;
  5. consultants and independent contractors;
  6. vendors and suppliers;
  7. service providers;
  8. business partners;
  9. authorised representatives of corporate customers; and
  10. any other individual whose Personal Information or SPDI is collected, received or processed by Quick clean in the course of its business activities.

For the purposes of this Privacy Policy, “SPDI Providers” means employees, prospective employees, third-party consultants, contractors, vendors, suppliers and service providers whose Personal Information or Sensitive Personal Data or Information is collected, received or processed by the Company.

6) Definitions

Unless the context otherwise requires:

  1. “Personal Information” means any information relating to an identified or identifiable natural person.
  2. “Sensitive Personal Data or Information (SPDI)” shall have the meaning assigned to it under the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and includes such categories of information as may be notified under applicable law.
  3. “Processing” includes collection, recording, storage, organisation, adaptation, retrieval, consultation, use, disclosure, transfer, dissemination, alignment, restriction, deletion or destruction of Personal Information.
  4. “Applicable Law” means all laws, rules, regulations, notifications and governmental directions applicable to the collection, processing, storage, disclosure and protection of Personal Information in India.
  5. “Website” means the official website of Quick clean Pvt. Ltd. accessible at https://www.quickclean.co.in and any webpage operated by or on behalf of the Company.

7) Categories of Information Collected

Depending upon the nature of the relationship with the Company, Quick clean may collect the following categories of information.

7.1 Personal Information

This may include:

  1. full name;
  2. email address;
  3. mobile or telephone number;
  4. company or organisation name;
  5. information submitted through enquiry forms, contact forms or other communications; and
  6. any other information voluntarily provided by the individual.

7.2 Employee Information

Where an individual is employed by or seeks employment with Quick clean, the Company may collect information including:

  1. employment application details;
  2. educational qualifications;
  3. professional experience;
  4. employment history;
  5. emergency contact details;
  6. statutory information required for employment;

7.3 Vendor, Consultant and Service Provider Information

Quick clean may collect Personal Information relating to consultants, contractors, vendors and service providers, including:

  1. business contact details;
  2. authorised representative details;

7.4 Technical Information

When individuals visit the Website, Quick clean may automatically collect certain technical information, including:

  1. IP address;
  2. browser type;
  3. operating system;
  4. device information;
  5. date and time of access;
  6. pages viewed;
  7. referring website;
  8. browsing behaviour; and
  9. cookie-related information.

Such information is primarily used for Website administration, analytics, cybersecurity and service improvement.

8) Purpose of Collection and Processing

Quick clean collects and processes Personal Information and SPDI solely for legitimate and lawful purposes connected with its business operations. Such purposes include:

  1. responding to enquiries and requests;
  2. providing products and services;
  3. managing customer relationships;
  4. administering contracts and commercial engagements;
  5. recruitment and employment administration;
  6. vendor onboarding and payment processing;
  7. compliance with contractual obligations;
  8. compliance with applicable laws, regulatory directions and governmental requirements;
  9. maintaining information security and cybersecurity;
  10. fraud detection and prevention;
  11. internal administration and record management;
  12. business continuity and risk management;
  13. protecting the legal rights and interests of Quick clean; and
  14. any other purpose permitted under applicable law or for which the information has been collected with the individual's consent.

The Company shall collect only such Personal Information and Sensitive Personal Data or Information as is reasonably necessary for the purposes specified in this Privacy Policy and shall not collect information that is excessive, irrelevant or unrelated to such purposes except where required by applicable law.

9) Legal Basis for Processing

Quick clean processes Personal Information and SPDI in accordance with applicable laws, including the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, the Digital Personal Data Protection Act, 2023, and other applicable laws.

Processing of Personal Information may be undertaken on one or more of the following grounds:

  1. consent of the individual, where required under applicable law;
  2. performance of contractual obligations;
  3. compliance with legal or regulatory obligations;
  4. establishment, exercise or defence of legal claims;
  5. employment administration;
  6. vendor or service provider management; and
  7. any other lawful basis recognised under applicable law.

10) Consent

Where consent is required under applicable law, Quick clean shall obtain the consent of the concerned individual before collecting or processing SPDI.

By voluntarily providing Personal Information or SPDI to Quick clean through the Website, email, application forms, employment documentation, vendor onboarding documents, contractual arrangements or any other lawful means, the individual consents to its collection, storage, use and processing for the purposes specified in this Privacy Policy, unless otherwise required by law.

An individual may withdraw consent where processing is based on consent by submitting a written request to the Grievance Officer. Withdrawal of consent shall not affect the lawfulness of processing undertaken prior to such withdrawal and may affect Quick clean's ability to continue providing certain services or maintaining the relevant contractual or employment relationship where such processing is necessary. Where consent is obtained in writing, such consent may be obtained in the form prescribed by the Company, including the Consent Form annexed as Annexure A to this Privacy Policy, or through any other lawful physical or electronic means.

11) Disclosure and Sharing of Information

Quick clean treats Personal Information and Sensitive Personal Data or Information as confidential and shall disclose such information only on a need-to-know basis, for the purposes specified in this Privacy Policy, where required for legitimate business purposes, with the consent of the concerned individual where required under applicable law, or where such disclosure is required or permitted by applicable law.

Personal Information may be disclosed to:

  1. employees and authorised personnel on a need-to-know basis;
  2. group companies and affiliates, where applicable;
  3. technology service providers;
  4. cloud hosting providers;
  5. auditors and statutory auditors;
  6. legal advisors and consultants;
  7. government authorities, courts, tribunals and regulatory bodies;
  8. business partners engaged for the performance of contractual obligations; and
  9. any other person where disclosure is required or permitted by applicable law.

Quick clean shall ensure that third parties receiving Personal Information are contractually or legally required to maintain appropriate standards of confidentiality and security.

Quick clean does not sell, rent or commercially exploit Personal Information.

12) Cross-Border Transfer

Where Personal Information is transferred outside India for cloud hosting, information technology support, business operations or any other legitimate purpose, Quick clean shall ensure that such transfer is undertaken in accordance with applicable law, subject to reasonable contractual, technical and organisational safeguards and in accordance with any restrictions or conditions prescribed under applicable law.

13) Data Security

Quick clean maintains reasonable technical, organisational and administrative security measures designed to protect Personal Information and SPDI against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or unauthorised access. Such measures may include:

  1. role-based access controls;
  2. password-protected systems;
  3. encryption of sensitive information where appropriate;
  4. firewall and network security controls;
  5. endpoint protection;
  6. antivirus and malware protection;
  7. regular system monitoring;
  8. secure data backups;
  9. access logging;
  10. physical security controls; and
  11. periodic review of information security practices.

Although Quick clean endeavours to protect all Personal Information, no method of electronic transmission or storage is completely secure. Accordingly, Quick clean cannot guarantee absolute security.

14) Data Retention

Quick clean retains Personal Information and SPDI only for so long as necessary to:

  1. fulfil the purpose for which the information was collected;
  2. perform contractual obligations;
  3. administer employment or commercial relationships;
  4. comply with statutory or regulatory requirements;
  5. resolve disputes;
  6. establish, exercise or defend legal claims; or
  7. comply with applicable law.

Upon expiry of the applicable retention period, Personal Information shall be securely deleted, anonymised or destroyed in accordance with applicable law and the Company's internal record management practices.

15) Rights of Individuals and SPDI Providers

Subject to the applicable provisions of law, including the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, the Digital Personal Data Protection Act, 2023, and any other applicable law, individuals whose Personal Information or Sensitive Personal Data or Information (“SPDI”) is collected or processed by Quick clean, including employees, prospective employees, consultants, contractors, vendors, service providers and business partners (collectively referred to as “SPDI Providers”), may exercise the following rights, subject to applicable law and the Company's legal and contractual obligations:

  1. To request confirmation as to whether Quick clean collects or processes their Personal Information or SPDI.
  2. To request access to, or a summary of, the Personal Information or SPDI maintained by Quick clean, to the extent permitted under applicable law.
  3. To request correction, completion, updating or rectification of inaccurate, incomplete or misleading Personal Information maintained by the Company.
  4. To withdraw consent, where the processing of Personal Information or SPDI is based on consent, subject to applicable law, contractual obligations and any legitimate business requirements.
  5. To request deletion, erasure or destruction of Personal Information or SPDI where such information is no longer required for the purpose for which it was collected or where otherwise permitted under applicable law, subject to statutory, regulatory or contractual retention requirements.
  6. To raise objections or concerns regarding the collection, use, processing, disclosure or retention of their Personal Information or SPDI, where such right is available under applicable law.
  7. To seek clarification regarding the purpose of collection, categories of information collected, manner of processing, retention period and disclosure of their Personal Information or SPDI.
  8. To lodge a complaint or grievance with the Company's Grievance Officer regarding any alleged misuse, unauthorised access, unauthorised disclosure or other privacy-related concern relating to their Personal Information or SPDI.
  9. To exercise such other rights as may be available under applicable law from time to time.

The above rights shall be exercised in accordance with applicable law and shall remain subject to the Company's legal, regulatory, contractual and legitimate business obligations, including any obligation to retain or process Personal Information or SPDI as required under applicable law.

16) Procedure for Exercising Rights

  1. Any request relating to Personal Information or SPDI may be submitted in writing to the Company's Grievance Officer using the contact details specified in this Privacy Policy.
  2. The request should contain sufficient details to enable the Company to verify the identity of the requester, understand the nature of the request and identify the relevant Personal Information or SPDI.
  3. Quick clean may require additional information or supporting documentation where reasonably necessary to verify the identity or authority of the requester before processing the request.
  4. Upon receipt of a valid request, the Company shall review the request and respond within a reasonable period or within such timeline as may be prescribed under applicable law.
  5. Where the Company is unable to comply with a request due to legal, regulatory, contractual or operational requirements, the reasons for such refusal or limitation shall be communicated to the requester to the extent permitted under applicable law.
  6. The Company reserves the right to refuse, defer or limit any request where compliance would:
    1. be contrary to applicable law or any order of a court, tribunal or regulatory authority;
    2. prejudice any ongoing investigation, legal proceeding or regulatory process;
    3. adversely affect the rights or legitimate interests of the Company or any third party;
    4. conflict with statutory or contractual record retention requirements; or
    5. otherwise be restricted or prohibited under applicable law.

17) Cookies and Similar Technologies

The Website may use cookies, web beacons and similar technologies to enhance user experience, analyse website traffic, improve functionality and maintain security.

Cookies are small text files stored on a user's device that enable the Website to recognise returning users and remember certain preferences.

Users may modify their browser settings to refuse or delete cookies. However, disabling cookies may affect the availability or functionality of certain features of the Website.

18) Third-Party Websites

The Website may contain links to websites operated by third parties for the convenience of users.

Quick clean does not own, control or operate such third-party websites and is not responsible for their privacy practices, security measures, accuracy or content.

Users are encouraged to review the privacy policies of such third-party websites before providing any Personal Information.

19) Children's Privacy

The Website is intended for use by persons who are legally competent to enter into contracts under applicable law.

Quick clean does not knowingly collect Personal Information from children through the Website. If the Company becomes aware that Personal Information relating to a child has been inadvertently collected, reasonable steps shall be taken to delete such information, subject to applicable law.

20) Accuracy of Information

Individuals are responsible for ensuring that the Personal Information provided to Quick clean is accurate, complete and up to date.

Where Personal Information changes, individuals are encouraged to promptly notify Quick clean so that its records may be updated.

21) Amendments to this Privacy Policy

Quick clean reserves the right to amend, modify or update this Privacy Policy at any time to reflect changes in applicable law, business practices, technological developments or operational requirements.

The updated Privacy Policy shall be published on the Website with the revised effective date.

Continued use of the Website or continued engagement with Quick clean after publication of the revised Privacy Policy shall constitute acknowledgement of such revised Privacy Policy, to the extent permitted by applicable law.

22) Grievance Officer

In accordance with applicable law, Quick clean has designated a Grievance Officer to address questions, requests or complaints relating to this Privacy Policy or the processing of Personal Information.

Grievance Officer
Designation: Grievance Officer (Privacy)
Email: it@quickclean.co.in

Individuals may contact the Grievance Officer regarding:

  1. access to Personal Information;
  2. correction or updating of Personal Information;
  3. withdrawal of consent, where applicable;
  4. deletion requests, where permissible;
  5. complaints relating to misuse or unauthorised disclosure of Personal Information; or
  6. any other privacy-related concern.

Quick clean shall endeavour to acknowledge and address grievances within a reasonable period in accordance with applicable law.

23) Contact Details

For any questions regarding this Privacy Policy or the Company's privacy practices, please contact:

Quick clean Pvt. Ltd.
Website: www.quickclean.co.in
General Email: hello@quickclean.co.in
Privacy & Grievance Officer: it@quickclean.co.in

24) Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of India.

Any dispute arising out of or in connection with this Privacy Policy shall be subject to the exclusive jurisdiction of the competent courts at Gurugram, Haryana.

25) No Waiver

No failure or delay by Quick clean in exercising any right or enforcing any provision of this Privacy Policy shall constitute a waiver of such right or provision, nor shall any partial exercise preclude any further exercise thereof.

26) Severability

If any provision of this Privacy Policy is held to be invalid, illegal or unenforceable by a court or competent authority, the remaining provisions shall continue to remain valid and enforceable to the fullest extent permitted by law.

27) Entire Policy

This Privacy Policy constitutes the Company's policy governing the collection, use, storage, disclosure and protection of Personal Information and Sensitive Personal Data or Information collected through the Website and in connection with the Company's business operations involving customers, employees, consultants, contractors, vendors, suppliers, service providers, business partners and other individuals interacting with Quick clean.